Privacy Policy

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This privacy notice provides the Cool Heating Coalition’s policy on collecting and processing information and personal data and the legal basis under which it does so. Personal data refers to any information, such as name and email address, which can be used to identify you. This statement applies to the Cool Heating Coalition’s databases, websites and communications. Any user accessing and navigating the Cool Heating Coalition’s website ( consents to be governed by this privacy statement. Browsing external websites or platforms (even the social media profiles associated with the Cool Heating Coalition) means that this privacy policy ceases to apply. 

Who is responsible for the processing of your data?

The Cool Heating Coalition (also “we”, “us”, “our” hereafter) collects and processes data collected by the Cool Heating Coalition website or data gathered in the field (including personal data from e.g. business cards, publicly available contact information, etc.). 

You may contact the Cool Heating Coalition at the below address or email if you have any concerns or questions about your privacy and data. Our contact details are:

Cool Heating Coalition

18 Av. de la Fauconnerie, 1170, Brussels, Belgium

Transparency Register ID: 183123451856-29

What data does the Cool Heating Coalition collect?

The Cool Heating Coalition collects information about your browsing session. This information typically cannot be used to identify you. Some examples of browsing data we collect are:

  1. The internet domain from which you access your website;
  2. The IP address from which you access our website;
  3. The type of internet browser you use to access our site (e.g. Safari, Chrome, Firefox) and the operating system of your device (e.g. Windows, Mac OS);
  4. The date and time you accessed our site, as well as the URLs of the pages you visited and the URL of the forwarding site if you visited our website from another one. 

We also collect and store personal information such as your first name, last name, or email address when these are shared with us through a contact form, email, business card, etc. 

Why does the Cool Heating Coalition collect your data?

The Cool Heating Coalition collects and stores certain technical information about your visit for website management and security purposes, and to improve our website’s usability. 

The personal data you provide to us through our contact page or by signing up for our newsletter may be used to respond to an enquiry or keep you informed about the activity of the Cool Heating Coalition. We endeavour to obtain and archive prior explicit consent of recipients for communication activities such as newsletters or event invitations. The possibility of withdrawing this consent can be exercised at any time. 

How long are your data stored? 

The Cool Heating Coalition will retain your personal data only for as long as it is necessary for the purposes set out in this privacy policy. We will retain and use your personal data to the extent necessary to comply with legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.)

We will also retain your usage data for internal analysis purposes. Usage data is typically retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our website and our services, or we are legally obligated to retain this data for longer periods.

How does the Cool Heating Coalition collect your data, and how is that data used? 

We use a third-party service called Google Analytics to collect standard internet log information and details of visitor behaviour. We do this to find out things such as the number of visitors to our website. This information is anonymised and is only processed in a way which does not identify individuals. Because this website uses Google Analytics to evaluate user behaviour on its web pages, a number of our pages use cookies. Cookie-related information is not used to identify users personally, but it does provide a better browsing experience when its collection is enabled. Please see below for our Cookies policy. 

Personal information is never collected without your prior explicit consent and a clear explanation of the purposes for which we are collecting this information. You have the right to withdraw your consent at any time. Personal information that you provide the Cool Heating Coalition is used to deliver different services such as information newsletters, event invitations and other email updates. The data collected are based on our legitimate interests to keep you updated on our activity or based on the contract established between you and the Cool Heating Coalition. 

Are your data protected?

Your personal data are handled in full confidentiality. We make all necessary efforts to take technical and organisational measures to ensure the security of your personal data. If a security breach occurs, it will be communicated to the Data Protection Authority of Belgium as required by law. 

Are your data shared with third parties?

Only when strictly necessary for the delivery of a service, we may disclose personal information to third-party service providers. Any third-party service providers will be bound by contract to keep your information secure and not use it for marketing purposes. The types of parties we may share your data with are:

  1. Service providers of data processing activities the Cool Heating Coalition does not perform itself (e.g. IT service providers, survey providers, etc.).
  2. Funders to whom we are contractually obligated to report our activities, and who may request the sharing of personal data.
  3. Other – to comply with laws and regulations, or to enforce our general terms and conditions, we may be obliged to share your personal information with others.  

How can you control your personal information?

Under the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR), you have right in relation to the information we hold about you. You may get in touch with the Cool Heating Coalition at the addresses listed above if any of the following are the case:

  1. If you believe the information we are holding about you is incorrect or incomplete, and you wish to request a correction. 
  2. If you wish to be removed from our database and have your data erased.
  3. If you wish to restrict the processing of your data.
  4. In cases where the processing of your personal data is based on your consent, and you wish to withdraw your consent for us to use your data from that point onward.
  5. If you wish to object, on grounds relating to your particular situation, to the processing of your personal data as mentioned above. 

If you are a member of the Coalition, please be aware that removal from our database or limiting access to our data will prevent us from convening you to meetings or other activities. 

Please note that you always have the right to contact the Belgian Data Protection Authority ( or your local data protection authority if you are not located in Belgium. 

What happens if the Cool Heating Coalition changes its privacy policy?

The Cool Heating Coalition may change its privacy policy, especially in order to remain compliant with any new legislation or regulations (e.g. General Data Protection Regulation applicable from 25 May 2018), the recommendations of the Belgian Data Protection Authority and the European Data Protection Board, as well as court/tribunal decisions.  Should any change to this privacy policy occur, it will be posted on the Cool Heating Coalition website as well as communicated to registered contacts. 


The Cool Heating Coalition website uses cookies. Cookies are small files that are placed on your computer, mobile device or any other device by a website, containing the details of your browsing history on that website among its many uses.  Cookies are typically used to retain user preferences and provide anonymised tracking data; this information will not identify you personally but will provide statistical data about our visitors and their navigation on the website. 

Generally, cookies improve your browsing experience as they help improve websites and the service provided to you. Nevertheless, you may prefer to instruct your browser to refuse Cookies on this website as well as on others; this is most effectively done by disabling cookies in your browser. Please be aware that certain services on our website may be unavailable to you if you do not accept Cookies. For more information on managing Cookies, please visit the All About Cookies website which offers guidance for most browsers. 

Legal notice


The Cool Heating Coalition endeavours to keep the information on this page timely and accurate. However, we cannot give any guarantee as to the accuracy, completeness and permanence of the content appearing on this site.

The Cool Heating Coalition tries to  minimise disruption caused by technical errors. However, we cannot give guarantees as to the operation, quality or functionality of the site. Access to the site may at times be interrupted, restricted or delayed for any reason.

To the extent permissible by law,The Cool Heating Coalition disclaims responsibility for any damages or losses arising from the use of, or inability to use, this site or materials appearing on it, or from any action or decision taken as a result of using this site or any of its contents. 

Various links from this website may lead to third party sites. The Cool Heating Coalition is not responsible for and has no control over the content of these websites. We disclaim all responsibility and liability (including for negligence) for information on or accessible from this site. We have no control over information on third party sites and therefore assume no responsibility; if browsing a third party website, you are encouraged to review their privacy policies.

Copyright notice

Unless otherwise stated, the copyright, database rights and similar rights in all material published on this site are owned by the Cool Heating Coalition. You are permitted to print or download extracts from this material for your personal use, other than in the case of images, diagrammes or other material from other copyright holders. This material is allowed to be used for public use, provided the source is acknowledged. None of the material present on this website may be used for commercial purposes.

Last updated 25/03/2024

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